Launch telehealth and patient platforms with built-in compliance

Healthcare applications require secure authentication, encrypted communication, and compliant data storage. Conjoin provides production-ready infrastructure that satisfies HIPAA requirements without custom security engineering.

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The challenge

Compliance requirements slow healthcare innovation

Building healthcare applications means implementing user authentication that supports multi-factor verification, message encryption that maintains audit trails, file storage with regional data residency, and information system controls that restrict PHI visibility. Most development teams spend months building security infrastructure before writing product features, then hire compliance consultants to audit systems that were never designed with healthcare regulations in mind. When auditors request documentation about encryption protocols, access logging, or data retention policies, teams scramble to retrofit compliance into architectures that assumed simpler security models.

Workflows

How developers build solutions

See how Conjoin Auth, Messaging, Storage, Relay, and Billing connect to build modern applications.

Authenticate patients and providers with role-based access

Conjoin Auth handles user registration, multi-factor authentication, and session management for patient portals and provider dashboards. Define roles like patient, provider, admin, and billing staff with granular permissions that control API access automatically. When patients log in, they see only their records. Providers access patient data scoped to their care relationships. Support staff view billing details without exposure to clinical notes. Auth integrates with institutional identity providers through SAML and OIDC, allowing hospitals to connect existing employee directories without migrating user accounts.

Outcome

Launch secure authentication in days instead of months, satisfy regulatory requirements for access controls, and scale user management without building custom identity infrastructure.

Send encrypted messages between patients and care teams

Conjoin Messaging delivers appointment reminders, test results, and care instructions through SMS and email with data encrypted in transit and at rest. Messages maintain audit trails showing who sent what to whom and when they read it, satisfying documentation requirements for patient communication. Build messaging workflows that respect patient communication preferences stored in Conjoin Auth user accounts, automatically selecting SMS for patients who prefer text and email for those who want written records. Rate limiting prevents message abuse while delivery receipts confirm patients received critical information.

Outcome

Reduce no-show rates through timely appointment reminders, improve patient engagement with secure two-way messaging, and demonstrate compliant communication practices through comprehensive audit logs.

Store medical records with compliant encryption and access controls

Conjoin Storage encrypts files at rest and in transit, storing them in configurable regions that satisfy data residency requirements. Upload lab results, imaging files, and consent forms attached to patient records with automatic versioning and access logging. Define retention policies that archive records according to regulatory timelines, triggering deletion only after required holding periods expire. Generate signed URLs that grant temporary access to specific files, allowing patients to download test results without exposing permanent storage locations.

Outcome

Eliminate compliance risks from insecure file sharing, meet regional data residency mandates, and provide patients with secure access to their records through time-limited download links.

Process patient billing with automated payment collection

Conjoin Billing handles patient payments, insurance copays, and outstanding balances with automatic payment processing and retry logic. Generate itemized bills and receipts that patients receive through Messaging with secure payment links. Define payment plans that split balances into installments with automatic collection schedules. Process refunds for overpayments or canceled appointments, updating account balances automatically. Track payment history and outstanding balances through APIs that integrate with practice management systems.

Outcome

Reduce accounts receivable through automated payment collection, improve patient satisfaction with flexible payment options, and eliminate manual billing processes.

12 weeks

To launch compliant platform

60%

Reduction in development costs

45%

Decrease in support tickets

Capabilities

Platform features that power your applications

Built to handle the complexity of production systems

HIPAA-compliant authentication

Multi-factor authentication, session management, and access controls that satisfy regulatory requirements for protecting electronic protected health information.

Encrypted messaging with audit trails

Send patient communications through SMS and email with encryption in transit and at rest and delivery tracking that documents every interaction.

Regional data residency

Store patient records in configurable regions that comply with state and federal data residency requirements, preventing cross-border data transfers.

Automated billing and payment plans

Process patient payments, insurance copays, and outstanding balances with automatic retry logic and flexible installment scheduling.

Role-based access controls

Define permissions for patients, providers, billing staff, and administrators that automatically restrict data access based on user roles and relationships.

Compliance documentation

Generate audit reports showing authentication events, message delivery, and file access that demonstrate regulatory compliance.

Success stories

Real outcomes from teams like yours

See how developers achieve measurable results with Conjoin

Telehealth startup launches compliant platform in three months

Context

A seed-stage telehealth company needed to launch a patient platform connecting users with licensed therapists through video calls and secure messaging. The founding team included experienced healthcare operators but no security engineers, and investors required HIPAA compliance before approving additional funding. The founders estimated six months to build authentication, messaging, and file storage that satisfied compliance requirements.

Implementation

The team integrated Conjoin Auth for patient and therapist authentication, using role-based permissions to separate patient records from provider dashboards. Conjoin Messaging powered appointment reminders and secure chat between therapy sessions, with automatic encryption and audit logging that documented every communication. Session notes and treatment plans uploaded to Conjoin Storage remained encrypted at rest with access logs tracking which therapists viewed which patient files. Conjoin Billing processed patient payments and insurance copays with automatic payment collection and itemized receipts sent through Messaging.

Results

The platform launched 12 weeks after development started, completing HIPAA compliance review in one week because Conjoin provided pre-configured security controls and audit documentation. Monthly development costs decreased 60 percent compared to initial estimates because the team avoided building custom authentication and encryption systems. The startup closed Series A funding two months after launch, citing the compliant infrastructure as proof of technical execution.

Health system launches patient portal serving 50,000 users

Context

A regional hospital network wanted to replace a legacy patient portal that required separate logins for billing, appointment scheduling, and medical records. Patients complained about disjointed experiences while IT staff struggled to maintain three different authentication systems with inconsistent security policies. The health system needed a unified platform that connected to existing electronic medical record systems while satisfying enterprise security requirements.

Implementation

The development team deployed Conjoin Auth configured to integrate with the health system Active Directory through SAML, allowing employees to access administrative dashboards using corporate credentials while patients registered through email and SMS verification. Conjoin Messaging sent appointment reminders, lab result notifications, and prescription refill alerts with delivery tracking that confirmed patients received critical information. Lab results and imaging reports uploaded from the EMR system through APIs connected to Conjoin Storage, generating signed download URLs that gave patients temporary access to their files. Conjoin Billing processed patient payments and insurance copays through secure payment links sent via Messaging, with automatic retry logic that reduced failed payments.

Results

Patient satisfaction scores increased 34 points as users praised the unified login and coordinated notifications. Support ticket volume decreased 45 percent because patients could access test results immediately instead of calling clinics for updates. Security audits required 60 percent less time because Conjoin provided comprehensive access logs and encryption documentation. The health system launched the portal to 50,000 patients six weeks ahead of schedule.

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