Replies link to their parent automatically. Query the complete history for any customer or order in one call.
Threaded messaging
Group related messages into conversations that span email and SMS. Track replies, link messages to contacts or records, and search conversation history without building threading logic.
Capabilities
Replies automatically link to their parent message. Email threading uses headers and references; SMS threads by phone number and time window.
Query the complete message history for any conversation. See all sent and received messages with timestamps, delivery status, and engagement data.
Associate conversations with contacts, accounts, or custom identifiers. Look up all conversations for a specific customer without separate indexing.
Attach conversations to orders, tickets, or any business record. Query messages related to a specific transaction without building relationships manually.
Search message content across conversations with full-text queries. Filter by participant, date range, channel, or custom metadata.
Track conversations with multiple participants. CC and BCC recipients on emails appear in the participant list with appropriate visibility.
Create and manage recipient records with contact details, opt-out status, and custom metadata. Conjoin tracks delivery preferences and compliance status automatically.
Import recipients in bulk, update metadata across multiple records, or add groups of participants to conversations in a single API call.
Track conversations with multiple participants. CC and BCC recipients on emails appear in the participant list with appropriate visibility.
Create and manage recipient records with contact details, opt-out status, and custom metadata. Conjoin tracks delivery preferences and compliance status automatically.
Import recipients in bulk, update metadata across multiple records, or add groups of participants to conversations in a single API call.
Get complete conversation history
Attach threads to orders, tickets, or IDs
Inbound messages threaded automatically
Why it matters
A support agent looks up a customer's order. The conversation API returns all emails and SMS messages about that order in chronological sequence. No searching multiple systems or asking the customer to forward previous messages.
A customer replies to an order confirmation email three days later with a question. The reply appears in the original conversation without parsing email headers or writing threading logic.
Query all messages related to order #53462 with one API call. The response includes the confirmation email, shipping notification SMS, customer reply, and support follow-up, all linked to the order ID.
A customer replies STOP to an SMS. Conjoin updates their opt-out status within seconds and blocks future messages to that recipient automatically.
Built for Your Workflow
Create conversations when sending messages and include order IDs or customer IDs as metadata. Replies thread automatically based on email headers and participant matching.
Support agents see complete context without asking customers to repeat information.
Inbound messages match to existing conversations by participant and recency. Webhooks include the conversation ID, letting your application look up the full thread with one call.
Process customer replies with full conversation context and linked business records.
List all conversations for a recipient with filters for date range and channel. Each conversation includes message counts and last activity timestamp for quick overview.
Pull complete communication history for any customer in a single API call.
Full-text search across message content with filters for participant, date, channel, and custom metadata. Results return with conversation context and matching snippets.
Find specific messages in seconds without building search infrastructure.
Store recipient contact details, consent status, and custom metadata directly on conversation participants. Conjoin tracks opt-outs and enforces preferences automatically.
Manage recipient data and preferences alongside conversations without external storage.
Bulk create or update recipients in a single API call. Import thousands of contacts or update metadata across records without looping through individual requests.
Manage large recipient lists efficiently with batch operations.
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